Desk-Net Is Down

You cannot reach Desk-Net – what to do?

Cause: Your corporate network

Please first clarify

• if other websites like Wikipedia.com or Amazon.com can be accessed,
• if your colleagues have access to Desk-Net or
• if you can reach Desk-Net with a device that is not connected to your corporate network (e.g. with your smartphone via a 4G connection).

If other websites cannot be accessed either, the denied access to Desk-Net is likely caused by your corporate network. Please talk to your IT administrators in this case.

Cause: Desk-Net

If Desk-Net is down, this will be indicated on our Uptime page:

http://uptime.desk-net.com/493237

In case this uptime page tells you that Desk-Net is currently down we can assure you that our team has automatically been notified about this. There is no need to contact us.

While we are working on a solution you can follow status updates on our Twitter page: https://twitter.com/desk_net

Cause: External provider

If there are no current issues with your internal network or with Desk-Net, the access problems might be caused by an external service provider who is operating between your company and Desk-Net.

In some cases Desk-Net is still accessible via the IP address: https://54.247.118.208 .

Please follow the instructions in your browser and add an exception for Desk-Net.

In some cases only certain countries, regions or customers of certain internet service providers can be affected.

You can reach our support team at support@desk-net.com or by phone: +49 40 88 14 170 0

Please include a detailed description of the issue with your request.